Direct Debit detains not accepted

Forum|Forum|4 months ago
April 29, 2026
1 reply
14 views

"Oops something went wrong, please try later" is the response to my bank details.

Customer service helpfully suggest trying later, which I have been doing or over 4 weeks.

They say they've raised a ticket but neglected to give me any details.

Double checked with my bank that there are no problems there.

So, what do I do next?

M

Marquerita T

iD Mobile Employee

Hi @Merseybear.

Thank you for your post.

We’re really sorry to hear this has been ongoing for so long, we completely understand how frustrating that must be.

To get a proper update on the ticket raised with our technical team, we’d recommend reaching out to us directly via live chat; https://www.idmobile.co.uk/live-chat. This will allow us to securely access your account, check the progress, and provide you with the most up-to-date information.

We’ll make sure this is followed up for you and pushed in the right direction.

Thanks,

Marquerita

The iD Mobile Team

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