Hiya, I joined ID mobile in November, but my bills go out for direct debit every two months even though it says monthly it seems to be skipping a month then obviously the bill is double, I can't afford to keep having the bill double every two months and I'm confused as to why it isn't monthly?
Thanks
+10Hi
I’m sorry for the confusion and the stress this has caused, I completely understand how worrying it can be to see double payments unexpectedly.
To help resolve this, please check the following:
Direct Debit schedule: Verify that your direct debit is set to monthly with your bank. Sometimes the bank may process it differently if there’s an issue with the mandate.
Billing cycle: Your billing date may have changed when your account was set up or after a system adjustment. Check your iD Mobile app or online account to confirm your current billing date.
Previous payments: Review past payments to confirm if any months were skipped or combined.
Contact support: If the billing cycle is still incorrect, contact iD Mobile support so they can adjust your account to ensure monthly billing going forward.
Once these steps are checked, we can ensure your bills are collected monthly and avoid double charges.
Lamiya
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