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Question

Direct debit first payment

  • May 10, 2026
  • 1 reply
  • 17 views
N
Community Member

I logged into my online bank account to check the direct debits for my and my daughter’s new SIM only plans had been set up. The list of d/ds shows both d/ds but next to my daughter’s there is a large amount showing which is different to the first bill - nothing has been taken yet. First bill doesn’t include any out of plan charges and no bills have been paid yet anyway so there should be no payment history. Any ideas why? Should I be concerned?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 11, 2026

    Hi ​@Nicklenora,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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