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Community Member
carysmck
Community Member
Aug 25, 2026 5:20 PM UTC

Direct Debit Not Taken Out of Bank

My direct debit was due to come out yesterday, had no issues with this for 2 years, have a bill to say it would take the money on this date but it hasn’t come out of my bank yet what happens now?

    1 reply

    Tashnieka D
    iD Mobile Employee
    Tashnieka D
    iD Mobile Employee
    Aug 30, 2026 3:41 PM UTC

    Hi ​@carysmck,

     

    We apologise that your Direct Debit payment has not been collected as expected.

    Please send us a direct message with your account details, so we can look into this further and check the status of the payment.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team

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