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direct debit problems setting back up

  • May 29, 2026
  • 1 reply
  • 6 views
K
Community Member

I need help with setting up my direct debit again as it was cancelled due to miss payments but I have paid it and it won’t let me start it again 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • May 30, 2026

    Hi ​@Ktierney26 ,

     

    Thanks for getting in touch, and I’m sorry for the trouble you’re having with setting your Direct Debit back up. I understand how frustrating that can be once everything has already been paid.

    You should be able to set this back up through the iD Mobile app by following these steps:

    Open the iD Mobile app
    Go to Bills / Payments
    Tap Manage payment method
    Select Set up Direct Debit
    Follow the on-screen instructions to add your bank details and confirm

     

    If you’re not seeing the option, try:

    Logging out and back into the app
    Updating the app to the latest version
    Checking via My Account online instead of the app

     

    If it still won’t let you set it up, let us know and we can take a closer look for you.

     

    Lamiya

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