Skip to main content

Direct debits not being set up

  • January 12, 2026
  • 1 reply
  • 9 views
G
New Contributor

Hi I have tried to set up a direct debit multiple times for my phone bill as you can see from the screenshots you keep texting saying its been done and I keep being cut off saying its not been paid so I have to keep going on to pay the bill now I'm receiving debt collection letters can you please tell me what is going on 

 

    1 reply

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • January 13, 2026

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ginbax1    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement