For the past 3 months, I have attempted to move my iDmobile Direct Debit from my personal account to a new bank account. I can see the bank account information on the iDmobile app but it never arises on the bank app on their list of Direct Debits to be paid. Each month at payment date, I get a message from iDmobile saying that the receiving bank has no record of this DD and therefore cannot pay. I am forced to make an emergency payment with my credit card. I have spoken to the bank in question, and, in their experience, this happens when the Direct Debit establishment request is not actually submitted to the receiving bank by the vendor in this case, iDmobile. Could you please advise me on this and preferably provide me with details of someone I can have a private exchange with to resolve this issue?
Direct Debt - not connecting to bank
+22Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+25Hi
I’d recommend ensuring that all the personal details on our and the banks side match up (mainly the address, using the address finder on our app).
Tom
Hi there I'm having problem with my DD it's ment yo have left my bank today and its not showing as a future payment can you please look at my account please
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
-Isa🎀
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
