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Ttttiasnna
Community Member
January 15, 2026
Solved

disconnected

  • January 15, 2026
  • 1 reply
  • 32 views

Due to falling behind with payments from loosing my job my accounts been disconnected is they anyway I can get this back up and running if I can pay the total of missing payments I have missed ?

    Best answer by Gemma M

    Hi ​@Ttttiasnna 

     

    We’re really sorry to hear about what you’ve been through. Sadly, once an account has been fully disconnected, it can’t be reactivated, as it is permanently closed.

     

    You’re more than welcome to take out a new plan with us if you wish, but the previous plan would no longer be accessible. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    January 16, 2026

    Hi ​@Ttttiasnna 

     

    We’re really sorry to hear about what you’ve been through. Sadly, once an account has been fully disconnected, it can’t be reactivated, as it is permanently closed.

     

    You’re more than welcome to take out a new plan with us if you wish, but the previous plan would no longer be accessible. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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