Solved
disconnected
Due to falling behind with payments from loosing my job my accounts been disconnected is they anyway I can get this back up and running if I can pay the total of missing payments I have missed ?
Gemma MAnswer
iD Mobile Employee
January 16, 2026
Hi
We’re really sorry to hear about what you’ve been through. Sadly, once an account has been fully disconnected, it can’t be reactivated, as it is permanently closed.
You’re more than welcome to take out a new plan with us if you wish, but the previous plan would no longer be accessible.
Regards,
Gemma M
The iD Mobile Social Media Team
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