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apr_x
Community Member
Sep 10, 2026 7:25 PM UTC

Disconnected Plan

Hi, I’m hoping you can help. I went on my iD app to check when I’m due an upgrade and it says that my plan is disconnected. However I’m making regular monthly payments and my devices still work.

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Sep 11, 2026 11:04 AM UTC

    Hi ​@apr_x,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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