I recently upgraded to a monthly contract from a sim only plan. My sim only plan had no ending penalties.
I juts got an email from ID mobile about my bill (first bill on the new contract) and it says the amount due is £63.04, yet when I go online to check only bill, the bill is for the correct amount £41.99. I cant find a reference to the £63 pounds nowhere in my account.
The online bill says ‘Your payment will be taken by Direct Debit on or around the 02/09/2026’
Yet the ID mobile email says your payment will be taken automatically on or just after 02/08/26. so I am confused.
Anyone ever had an issue like this?
Question
Discrepancy in cost between email about bill and actual bill online
+6Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
Hi
Thank you for providing that helpful information.
If you need any further assistance from us, please feel free to contact us via a private message on Facebook or Instagram, post privately in the iD Community, or contact our live chat team here: https://www.idmobile.co.uk/live-chat.
~ Tashnieka
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