Discrepancy in cost between email about bill and actual bill online

Forum|Forum|1 month ago
July 20, 2026
2 replies
14 views

I recently upgraded to a monthly contract from a sim only plan. My sim only plan had no ending penalties.

I juts got an email from ID mobile about my bill (first bill on the new contract) and it says the amount due is £63.04, yet when I go online to check only bill, the bill is for the correct amount £41.99. I cant find a reference to the £63 pounds nowhere in my account.

The online bill says ‘Your payment will be taken by Direct Debit on or around the 02/09/2026’

Yet the ID mobile email says your payment will be taken automatically on or just after 02/08/26. so I am confused.

Anyone ever had an issue like this?

billing

Hosai W

iD Mobile Employee

Hi @Antonio Acuña

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tashnieka D

iD Mobile Employee

Hi @David_25,

Thank you for providing that helpful information.

If you need any further assistance from us, please feel free to contact us via a private message on Facebook or Instagram, post privately in the iD Community, or contact our live chat team here: https://www.idmobile.co.uk/live-chat.

~ Tashnieka