Disparity between Balances

3 replies
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Any insights why there is an an unusually😁 small balance by email above and not shown my bill?

Gemma M

iD Mobile Employee

Hi @Benjamin-surgi-clean,

I’m sorry for any confusion caused by the different amounts you’re seeing.

Firstly, please avoid sharing screenshots or information that contains your iD Mobile account details, mobile number, address, billing information or any other personal information, as the Community is a public platform.

The amount showing in the app may include your current bill along with charges that are being generated for your next billing period, whereas the email may be showing the specific amount that is currently due for payment.

We’d recommend using the amount shown on your latest generated bill/email as the amount currently due.

Regards,

Gemma M
The iD Mobile Social Media Team

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