Community Member

dispute of additional charges abroad

1 reply
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Hi I am in Orlando Florida and when I landed I turned my phone on to purchase a roaming add on, you will see that my phone downloaded data in the background while I was processing this and has charged me £45 can this be removed please as the add on was purchased at he same time thanks

billing

Tashnieka D

iD Mobile Employee

Hi @Paulmed,

Thank you for getting in touch, and I am sorry about the unexpected £45 charge. I can see why you would want this checked, particularly as you were purchasing the roaming add-on as soon as you landed.

Please contact our Live Chat team or send us a private message via Facebook or Instagram so an advisor can access your account, check the data usage and review the charge for you.

Live Chat: https://www.idmobile.co.uk/live-chat

Our team will be able to review what happened and advise you on whether the charge can be removed.

Thanks,

Tashnieka
The iD Mobile Team