Skip to main content

dispute of additional charges abroad

  • August 15, 2026
  • 1 reply
  • 20 views

Hi I am in Orlando Florida and when I landed I turned my phone on to purchase a roaming add on, you will see that my phone downloaded data in the background while I was processing this and has charged me £45 can this be removed please as the add on was purchased at he same time thanks 

1 reply

Tashnieka D
iD Mobile Employee
Forum|alt.badge.img+1
  • iD Mobile Employee
  • August 15, 2026

Hi ​@Paulmed,

 

Thank you for getting in touch, and I am sorry about the unexpected £45 charge. I can see why you would want this checked, particularly as you were purchasing the roaming add-on as soon as you landed.

Please contact our Live Chat team or send us a private message via Facebook or Instagram so an advisor can access your account, check the data usage and review the charge for you.

Live Chat: https://www.idmobile.co.uk/live-chat 

Our team will be able to review what happened and advise you on whether the charge can be removed.

 

Thanks,

Tashnieka
The iD Mobile Team