Dear iD Mobile Customer Support,

I am currently travelling in Saudi Arabia. I have not intentionally used mobile data while abroad, and I only kept my SIM switched on to receive messages.

However, my account is showing £45 in data charges, along with additional charges for minutes and texts. I was not aware that these charges would be incurred.

Please investigate these charges and provide a detailed breakdown of the data, calls and texts charged during my stay in Saudi Arabia. I would also like you to review whether the £45 data charge can be refunded, as I did not knowingly use mobile data.

Please confirm that my £0 Bill Cap is active and explain how I can prevent any further roaming charges.

Kind regards,
iD Mobile Customer