Do i get a refund on the overlap of contract when i upgrade?

Forum|Forum|8 months ago
November 29, 2025
2 replies
60 views

I am a little way into my current month. My contract finished a month or two ago but have still been paying the same. On upgrading, it appears I am being charged again for the month, so there’s an overlap where I’m paying twice for the service. Can I avoid this or get a refund on my over payment?

Best answer by WelshPaul

Your contract hasn’t ended; it doesn’t end until you port out or provide iD Mobile with the required 30 days’ notice. Service continues at the current rate on a 30-day rolling basis until you upgrade, port out, or submit a cancellation request. So to answer your question, no, you won’t be getting a refund.

WelshPaulAnswer

Platinum  Contributor

Your contract hasn’t ended; it doesn’t end until you port out or provide iD Mobile with the required 30 days’ notice. Service continues at the current rate on a 30-day rolling basis until you upgrade, port out, or submit a cancellation request. So to answer your question, no, you won’t be getting a refund.

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