do not want to be charged twice from my old plan and new plan

Hi ​@SamuelRW, 

Thank you for getting in touch. I’m sorry for the confusion and concern regarding your new SIM-only plan and the bill you’re expecting in November.

It’s possible that a new SIM-only contract was taken out rather than an upgrade to your existing contract. If this is the case, your previous contract may still be active and could continue to generate bills until it is correctly resolved.

I’d like to look into this further to clarify your account and help prevent any confusion regarding potential duplicate charges.

I’ve sent you a private message so we can discuss your account details securely and work towards getting this sorted.

To find it, click your profile picture in the top-right corner and select Private Messages.

Alternatively, you can access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there.

Thank you for your patience, and apologies again for the inconvenience.

Owethu