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does direct debit start when activate esim or when i purchased it?

  • August 17, 2025
  • 2 replies
  • 113 views
C
Community Member

Hi, I’ve just bought as payg esim, it’s automatically set me up on a direct debit to come out at the end of the month. I thought that the plan wouldn’t start until I activate the eSIM which I don’t plan to for 3 weeks until my old sim finishes its contract. So when is the direct debit/payment active? From moment I purchase the sim? Or when I activate the sim? Thanks for any help 

Best answer by WelshPaul

Pay and Go doesn’t offer direct debit payment options. It sounds like you purchased a pay monthly plan, so you’ll be charged from the day you receive the SIM/eSIM. 

    2 replies

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 17, 2025

    Pay and Go doesn’t offer direct debit payment options. It sounds like you purchased a pay monthly plan, so you’ll be charged from the day you receive the SIM/eSIM. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 18, 2025

    Hi ​@Crjwhite 

     

    As ​@WelshPaul says, it sounds like you’ve purchased a contracted PAYM plan, not a PAYG.

     

    Pay monthly plans are charged upon dispatch of the order, not upon activation of the SIM on your side.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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