donating

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I have made a donation to the earthquake disaster via text to a short number. I was told there was a charge but think for donations like this the charge should be waived

Gemma M

iD Mobile Employee

Hi @Ellielab,

Thanks for getting in touch.

We're sorry to hear your donation incurred a charge.

Unfortunately, this isn't something we're able to waive or refund. As outlined on our website, texts sent to shortcodes, including charity donation services, are chargeable.

If you'd like to request a refund or discuss the donation further, we'd recommend contacting the charity or donation company directly, as they'll be best placed to assist.

Regards,

Gemma M

The iD Mobile Social Media Team

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