Skip to main content
Question

Double billing

  • August 8, 2026
  • 1 reply
  • 5 views

Hi, my phone bill is £35.99 a month for an iPhone 17E with unlimited mobile data. I’ve had the phone since the end of June now. 
 

I have now been charged £42.10 twice within 10 days, once on the 29th of July, and once on the 6th of August. In the app however, the bill from the 6th of August isn’t showing up.

 

Why have I been charged twice, and why is the bill more expensive than the £35.99 my contract is supposed to cost?

 

Thank you

1 reply

Forum|alt.badge.img+4
  • iD Mobile Employee
  • August 8, 2026

Hi ​@Jack Noot,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.