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Community Member
HCS
Community Member
October 13, 2026
Question

Double Billing

Hi, I’ve recently upgraded from sim only to pay monthly, I understand I am being billed pro-rata for remainder of Sept and Oct however my DD has taken for my sim only in Oct?

 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    October 14, 2026

    Hi ​@HCS, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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