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Community Member
Apr 9, 2026 5:19 PM UTC
Question

double charged

I have upgraded my plan back in febauray but im getting double charge for the same number.

How do i go about getting this sorted as there no one i can talk to?

    2 replies

    New Contributor
    Apr 9, 2026 5:23 PM UTC

    Id find out the complaints number or email idmobile complaints im sure Google will have an answer to this. HOPE THIS HELPS

    Mr Id mobile Customer
    Kwanele Z
    iD Mobile Employee
    iD Mobile Employee
    Apr 9, 2026 6:37 PM UTC

    Hi ​@RKM2292,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.