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Community Member
mjih
Community Member
September 25, 2026
Question

Double charged and not able to set up direct debit`

Hello, I have been double charged for august and it is not letting me set up a DD as it says i have an outstanding bill (september has been paid as you can see) 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 26, 2026

    Hi ​@mjih 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

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