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double charged on overseas data

  • February 3, 2026
  • 2 replies
  • 8 views
P
Community Member

Hi I’ve been double charged on all 3 plans for our overseas data add on , please can someone help with this? Thank you 

Best answer by WelshPaul

No one else here has access to your bills. If you have a problem, speak to a live chat.

https://idmobile.co.uk/live-chat

 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • February 3, 2026

    No one else here has access to your bills. If you have a problem, speak to a live chat.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 4, 2026

    Hi ​@Penny elia ,

     

    You can check any extra charges on your account using the iD Mobile app by following these steps:
     

    Open the iD Mobile app and log in with your account details.

    Go to the “Usage & Bills” or “Billing” section.

    Select the relevant month or billing period you want to review.

    Scroll down to see breakdowns of charges, including any extra services such as overseas data, pay-as-you-go top-ups, or add-ons.
     

    This should show exactly where the extra charges came from.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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