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Community Member
Penny elia
Community Member
February 3, 2026
Solved

double charged on overseas data

Hi I’ve been double charged on all 3 plans for our overseas data add on , please can someone help with this? Thank you 

    WelshPaul
    WelshPaulAnswer
    Platinum 
Contributor
    February 3, 2026

    No one else here has access to your bills. If you have a problem, speak to a live chat.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    February 3, 2026

    No one else here has access to your bills. If you have a problem, speak to a live chat.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    February 4, 2026

    Hi ​@Penny elia ,

     

    You can check any extra charges on your account using the iD Mobile app by following these steps:
     

    Open the iD Mobile app and log in with your account details.

    Go to the “Usage & Bills” or “Billing” section.

    Select the relevant month or billing period you want to review.

    Scroll down to see breakdowns of charges, including any extra services such as overseas data, pay-as-you-go top-ups, or add-ons.
     

    This should show exactly where the extra charges came from.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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