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double payment

  • May 10, 2026
  • 1 reply
  • 8 views

I had outstanding balance from my most recent bill, as it bounced as my paycheck came in later than  usual. But now it has taken the payment twice, I understand this is now sitting in credit, but I don't want it sat in credit as I need the money in my account for other bills. 

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • May 10, 2026

Hi ​@Georgiagrant96

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline

The iD Mobile Team