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double payment

  • May 10, 2026
  • 3 replies
  • 28 views
G
Community Member

I had outstanding balance from my most recent bill, as it bounced as my paycheck came in later than  usual. But now it has taken the payment twice, I understand this is now sitting in credit, but I don't want it sat in credit as I need the money in my account for other bills. 

    3 replies

    Anneline M
    iD Mobile Employee
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    • Anneline M
    • iD Mobile Employee
    • May 10, 2026

    Hi ​@Georgiagrant96, 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

     

    Anneline

    The iD Mobile Team

    A
    New Contributor
    • Ania1988
    • New Contributor
    • May 30, 2026

    Good morning, I couldn't pay more for my last bill through the app, so I tried online and accidentally paid twice. Can I request a refund of the overpaid funds?

    Regards

    Anna Cupała 

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • June 1, 2026

    Hi ​@Ania1988, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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