Community Member

double payment

Forum|Forum|4 months ago
May 10, 2026
3 replies
45 views

I had outstanding balance from my most recent bill, as it bounced as my paycheck came in later than usual. But now it has taken the payment twice, I understand this is now sitting in credit, but I don't want it sat in credit as I need the money in my account for other bills.

Anneline M

iD Mobile Employee

Hi @Georgiagrant96,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

The iD Mobile Team

A

Ania1988

New Contributor

Good morning, I couldn't pay more for my last bill through the app, so I tried online and accidentally paid twice. Can I request a refund of the overpaid funds?

Regards

Anna Cupała