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Question

Double Payment Taken

  • September 26, 2025
  • 1 reply
  • 19 views
S
Community Member

Hi can anyone help, I've made a payment today as I had an email saying my payment was over due, made the payment then decided to check on past payments noticing that this month's payment had been taken already (so now I've double paid) and also noticed my direct debit was also taken twice in April so I'm owed 2 months payments back. 

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 27, 2025

    Hi ​@Ssawyer86 

    It is unlikely we would take a Direct Debit twice in one month, was one perhaps a manual payment?

    If you have over paid we can certainly get this refunded for you, or leave this on your iD account as credit. Does it show you’re in credit on your iD app?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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