Hi ​@Leehrsly, 
 

I’m really sorry for the worry and inconvenience this has caused especially when you’ve already set up a Direct Debit and believed everything was paid correctly.

From what you’ve described, we’ll need to check your account properly to confirm what’s happened with the payment and why the overdue notification was triggered.

I’ve just sent you a private message so we can look into this in detail and get it resolved for you, including sorting out any duplicate payment if one has been taken.

To find it:

• Click your profile picture in the top-right corner
• Select ‘Private Messages’

Or use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We’ll pick this up with you there and make sure it’s put right as quickly as possible.

Thanks 👍

Owethu