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Community Member
April 15, 2026
Question

Double payment taken

  • April 15, 2026
  • 1 reply
  • 19 views

Hi, I had a notification that the bill was overdue when in fact it had been paid by direct debit. I paid the fee.. and now have double paid for Feb 2026 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 16, 2026

    Hi ​@Leehrsly
     

    I’m really sorry for the worry and inconvenience this has caused especially when you’ve already set up a Direct Debit and believed everything was paid correctly.

     

    From what you’ve described, we’ll need to check your account properly to confirm what’s happened with the payment and why the overdue notification was triggered.

     

    I’ve just sent you a private message so we can look into this in detail and get it resolved for you, including sorting out any duplicate payment if one has been taken.

     

    To find it:

    • Click your profile picture in the top-right corner
    • Select ‘Private Messages’

    Or use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We’ll pick this up with you there and make sure it’s put right as quickly as possible.

     

    Thanks 👍

     

    Owethu