Downloaded PDF Bill won't open, says it's empty?

Forum|Forum|3 months ago
June 4, 2026
2 replies
21 views

Hi, I had an e-mail to say my bill was ready this morning. I’ve downloaded it but when I go to open the downloaded file it, it says “it cannot be opened because it is empty”. Does anybody know why this might be?

billing

JoeKing

Silver Contributor

Try downloading it again with the idmobile app or via Web browser

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Hosai W

iD Mobile Employee

Hi @The_Picketts,

Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you, please confirm if you have retried the bill again?

Thanks,
Hosai

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