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Question

Downloaded PDF Bill won't open, says it's empty?

  • June 4, 2026
  • 2 replies
  • 20 views
T
Community Member

Hi, I had an e-mail to say my bill was ready this morning.  I’ve downloaded it but when I go to open the downloaded file it, it says “it cannot be opened because it is empty”.  Does anybody know why this might be?

2 replies

JoeKing
Silver Contributor
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  • JoeKing
  • Silver Contributor
  • June 5, 2026

Try downloading it again with the idmobile app or via Web browser 

 

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 6, 2026

Hi ​@The_Picketts, 

 

Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you, please confirm if you have retried the bill again?

Thanks,
Hosai

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