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New Contributor
Gee Soper
New Contributor
May 31, 2026
Question

Duplicate order. Request one add-on is refunded. Thanks

  • May 31, 2026
  • 1 reply
  • 14 views

Hi 

Could you refund one of the two duplicate £35 ‘roam beyond’ addons that I purchased  in the last hour . The first one didn’t appear to have gone through, the screen froze, so I tried again, but I got charged £70.

Thanks

    1 reply

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    June 2, 2026

    Hi ​@Gee Soper, 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

     

    Anneline

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