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Question

duplicate payment

  • September 24, 2025
  • 3 replies
  • 40 views
Josef Musil
Active Contributor

Hi.i been charged twice this month on 14.09.25 and again 22.09.25

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 25, 2025

    Hi ​@Josef Musil  had you recently changed your plan, Direct Debit date or upgraded?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Josef Musil
    Active Contributor
    • Josef Musil
    • Author
    • Active Contributor
    • September 26, 2025

    No upgrade or any other changes 

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 27, 2025

    OK ​@Josef Musil 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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