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Question

duplicate payment

  • September 24, 2025
  • 3 replies
  • 36 views

Josef Musil
Active Contributor

Hi.i been charged twice this month on 14.09.25 and again 22.09.25

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 25, 2025

Hi ​@Josef Musil  had you recently changed your plan, Direct Debit date or upgraded?


Josef Musil
Active Contributor
  • Author
  • Active Contributor
  • September 26, 2025

No upgrade or any other changes 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

OK ​@Josef Musil 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.