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Question

early billing when it is not due now.

  • May 28, 2026
  • 3 replies
  • 10 views
K
New Contributor

Hi, I took a new contract with Idmobile on 21st of May 2026. But today When logged in, was requested to pay outstanding balance of £16. My question is itvis only been a week long since I took new contract and shouldn't be the bill supposed to cover a month?

    3 replies

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Owethu M
    • iD Mobile Employee
    • May 28, 2026

    Hi ​@Kamal72, 

     

    Please note that at iD Mobile, monthly plans are billed in advance. However, payment is not taken immediately, as the bill is normally due 14 days after the invoice has been generated.

     

    Owethu

    K
    New Contributor
    • Kamal72
    • Author
    • New Contributor
    • May 28, 2026

    Thanks for the information, then why I was requested when logged in to make payment? And I did.

    Z
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Zandile M
    • iD Mobile Employee
    • May 28, 2026

    Hi ​@Kamal72 

     

    Thank you fr the above information.

     

    Please send us a private message so that we can look into this for you via our social (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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