early billing when it is not due now.

Forum|Forum|3 months ago
May 28, 2026
3 replies
27 views

Hi, I took a new contract with Idmobile on 21st of May 2026. But today When logged in, was requested to pay outstanding balance of £16. My question is itvis only been a week long since I took new contract and shouldn't be the bill supposed to cover a month?

Owethu M

iD Mobile Employee

Hi @Kamal72,

Please note that at iD Mobile, monthly plans are billed in advance. However, payment is not taken immediately, as the bill is normally due 14 days after the invoice has been generated.

Owethu

K

Kamal72Author

New Contributor

Thanks for the information, then why I was requested when logged in to make payment? And I did.

Z

Zandile M

iD Mobile Employee

Hi @Kamal72

Thank you fr the above information.

Please send us a private message so that we can look into this for you via our social (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team

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