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Question

Early termination charge

  • April 7, 2026
  • 3 replies
  • 46 views

When I query the cost of cancelling my contract early the charge varies and can go up or down e.g. last week ( 6 days ago) it showed £126.80, today the response is £152.57. This has happened with previous queries. What is the explanation for this please.

3 replies

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  • iD Mobile Employee
  • April 8, 2026

Hi ​@And164,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

Kwanele


  • New Contributor
  • June 7, 2026

Hi 

I have experienced a similar issue, But I have been sent a bill for 400 something odd pound. Whereas my initial monthly payment was 17£


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  • iD Mobile Employee
  • June 7, 2026

Hi ​@Yusufk 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael Z