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Question

Early termination charge

  • April 7, 2026
  • 1 reply
  • 16 views
A
Community Member

When I query the cost of cancelling my contract early the charge varies and can go up or down e.g. last week ( 6 days ago) it showed £126.80, today the response is £152.57. This has happened with previous queries. What is the explanation for this please.

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 8, 2026

    Hi ​@And164,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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