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Community Member
April 7, 2026
Question

Early termination charge

  • April 7, 2026
  • 3 replies
  • 74 views

When I query the cost of cancelling my contract early the charge varies and can go up or down e.g. last week ( 6 days ago) it showed £126.80, today the response is £152.57. This has happened with previous queries. What is the explanation for this please.

    3 replies

    iD Mobile Employee
    April 8, 2026

    Hi ​@And164,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 7, 2026

    Hi 

    I have experienced a similar issue, But I have been sent a bill for 400 something odd pound. Whereas my initial monthly payment was 17£

    iD Mobile Employee
    June 7, 2026

    Hi ​@Yusufk 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.