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email quotes old bill amount not new plan

  • December 10, 2024
  • 1 reply
  • 13 views
C
Community Member

Recently changed to sim only plan with first 3 months free .

Am receiving emails relating to the old plan payment amounts being due.

When I log in the bill online looks correct with my account in credit with nothing due until after the free period.

Do I just ignore the incorrect emails?

 

Best answer by Tom

Hi ​@Caroline25 

 

I’d recommend the following;

 

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
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    • Answer
    • December 11, 2024

    Hi ​@Caroline25 

     

    I’d recommend the following;

     

     

    Tom

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