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extra bill for month

  • April 22, 2026
  • 1 reply
  • 2 views
M
Community Member

Haye Goodmorning 

i have plain for monthy 10£

last feb you charge me 60£ a month and now that months as well so please can you tell mw why its goes up my monthly is 10£ 

 

    1 reply

    Lamiya C
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Lamiya C
    • iD Mobile Employee
    • April 22, 2026

    Hi ​@Muhammad1122,

     

    Thanks for your message, and I’m really sorry for the confusion. I understand it’s worrying to see your bill jump from £10 to £60.
     

    To make sure we give you the correct breakdown, we’ll need to check your account in detail.
     

    Next step:

    Please send us a direct message (DM) with your mobile number and account details so we can look into this for you properly.
     

    Once we have that, we can:
    • Check exactly why the £60 charges occurred
    • Confirm if any extras or usage caused it
    • Correct anything that may be wrong
     

    We’ll get this sorted for you

     

    Lamiya

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