extra bill for month so please any one help me and i want to leave id mobile

1 reply
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Haye Goodmorning

i have plain for monthy 10£

last feb you charge me 60£ a month and now that months as well so please can you tell mw why its goes up my monthly is 10£

Lamiya C

iD Mobile Employee

Hi @Muhammad1122,

Good morning.

Thanks for your message, I understand your concern, that’s a big difference from £10 to £60.

What could cause this:

A higher bill is usually due to:
• Out-of-bundle usage (extra calls, texts, or data)
• Add-ons or subscriptions
• Charges from a previous billing period
• Roaming or premium numbers

How to check in the app:

You can view a full breakdown by:
• Opening the iD Mobile app
• Going to Bills / Billing section
• Selecting the month you want to check
• Tapping on the bill to see itemised charges

Lamiya

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