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extra charges on my bank account

  • July 10, 2026
  • 6 replies
  • 44 views
E
New Contributor

Subject: Query Regarding Multiple Payments Taken from My Account

Hi,

I would like to request a full explanation of the payments that have been taken from my bank account, as I believe I may have been charged multiple times for my monthly bill.

After reviewing my payment history, I have noticed the following successful payments:

April 2026

  • 24 April 2026: £19.99 Direct Debit - Successful

May 2026

  • 4 May 2026: £19.99 Direct Debit - Successful
  • 8 May 2026: £19.99 Card Payment - Successful
  • 8 May 2026: £19.99 Card Payment - Successful

June / July 2026

  • 23 June 2026: £22.79 Direct Debit - Successful
  • 1 July 2026: £22.79 Direct Debit - Successful
  • 10 July 2026: £22.79 Card Payment - Successful (paid today)

I understand there are also failed payment attempts shown on my account, but I am not querying those. My concern is with the successful payments that have actually been taken from my bank account.

For the billing period from 11 June to 10 July, my monthly bill should only be £22.79, yet I can see three successful payments of £22.79, totalling £68.37.

Likewise, in May I can see three successful payments of £19.99, and I do not understand why these additional payments were taken.

In addition, I made a card payment of £22.79 today, which is showing as successful. However, my account is still showing an outstanding balance of approximately £22.79. Could you please explain why my account is still showing that amount as outstanding when the payment has already been taken successfully today?

Could you please provide:

  • A full breakdown of every successful payment taken from my account.
  • Which monthly bill each payment relates to.
  • Why multiple successful payments have been taken.
  • Why my account still shows an outstanding balance after today’s successful payment.
  • Confirmation of whether I have been overcharged.
  • If any payments have been taken in error, when they will be refunded.

I have attached screenshots of my payment history showing these transactions.

I would appreciate a full investigation and a clear explanation of my account, as I am concerned that I may have been charged more than I should have been.

Thank you, and I look forward to your response

 

kind regards 

Ella

    6 replies

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+16
    • Gemma M
    • iD Mobile Employee
    • July 10, 2026

    Hi ​@Elaa,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mohand
    • New Contributor
    • July 22, 2026

    Hi there, I have just realised that you have been taken money from my bank account although I am not the person in question.

    My name is Mohamed Hamoudi, nothing to do with the above person. As far as I know I am subscribed to a monthly payment of £12.00.

    I hope you are going to investigate and sort out the problem as soon as possible. A bill of £42.29 was deducted from my bank account. I hope that you will sort it out as quick as possible.

    Yours M Hamoudi 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+16
    • Gemma M
    • iD Mobile Employee
    • July 23, 2026

    Hi ​@Mohand,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New Contributor
    • Elaa
    • Author
    • New Contributor
    • July 27, 2026

    Can someone please resolve this I just want leave ID mobile now payments made for the month again I disconnected my lines when payment for this month have already been made as per screenshot above so why disconnect my lines only been with you since April and already lots of charges and disconnection for no reason 

    E
    New Contributor
    • Elaa
    • Author
    • New Contributor
    • July 27, 2026

    Specially when you Have already taken multiple payments on the same month July hasn’t finish I have already made a payments still you disconnected my phone because I have an outstanding bill of £22 when I have already paid 

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • July 27, 2026

    Hi ​@Elaa 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Zandile M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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