New Contributor

extra charges on my bank account

Forum|Forum|1 month ago
July 10, 2026
8 replies
66 views

Subject: Query Regarding Multiple Payments Taken from My Account

Hi,

I would like to request a full explanation of the payments that have been taken from my bank account, as I believe I may have been charged multiple times for my monthly bill.

After reviewing my payment history, I have noticed the following successful payments:

April 2026

24 April 2026: £19.99 Direct Debit - Successful

May 2026

4 May 2026: £19.99 Direct Debit - Successful
8 May 2026: £19.99 Card Payment - Successful
8 May 2026: £19.99 Card Payment - Successful

June / July 2026

23 June 2026: £22.79 Direct Debit - Successful
1 July 2026: £22.79 Direct Debit - Successful
10 July 2026: £22.79 Card Payment - Successful (paid today)

I understand there are also failed payment attempts shown on my account, but I am not querying those. My concern is with the successful payments that have actually been taken from my bank account.

For the billing period from 11 June to 10 July, my monthly bill should only be £22.79, yet I can see three successful payments of £22.79, totalling £68.37.

Likewise, in May I can see three successful payments of £19.99, and I do not understand why these additional payments were taken.

In addition, I made a card payment of £22.79 today, which is showing as successful. However, my account is still showing an outstanding balance of approximately £22.79. Could you please explain why my account is still showing that amount as outstanding when the payment has already been taken successfully today?

Could you please provide:

A full breakdown of every successful payment taken from my account.
Which monthly bill each payment relates to.
Why multiple successful payments have been taken.
Why my account still shows an outstanding balance after today’s successful payment.
Confirmation of whether I have been overcharged.
If any payments have been taken in error, when they will be refunded.

I have attached screenshots of my payment history showing these transactions.

I would appreciate a full investigation and a clear explanation of my account, as I am concerned that I may have been charged more than I should have been.

Thank you, and I look forward to your response

kind regards

Ella

Gemma M

iD Mobile Employee

Hi @Elaa,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Mohand

New Contributor

Hi there, I have just realised that you have been taken money from my bank account although I am not the person in question.

My name is Mohamed Hamoudi, nothing to do with the above person. As far as I know I am subscribed to a monthly payment of £12.00.

I hope you are going to investigate and sort out the problem as soon as possible. A bill of £42.29 was deducted from my bank account. I hope that you will sort it out as quick as possible.

Yours M Hamoudi

Gemma M

iD Mobile Employee

Hi @Mohand,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

ElaaAuthor

New Contributor

Can someone please resolve this I just want leave ID mobile now payments made for the month again I disconnected my lines when payment for this month have already been made as per screenshot above so why disconnect my lines only been with you since April and already lots of charges and disconnection for no reason

E

ElaaAuthor

New Contributor

Specially when you Have already taken multiple payments on the same month July hasn’t finish I have already made a payments still you disconnected my phone because I have an outstanding bill of £22 when I have already paid

Z

Zandile M

iD Mobile Employee

Hi @Elaa

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Zandile M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

Tskelding

New Contributor

I am also having random amounts taken out of my account each month. I am worried to cancel them as I am not sure which one is attached to which sim card. I have x4 sim cards with ID, and don’t know which one is attached to which payment.

M

Marquerita T

iD Mobile Employee

Hi @Elaa and @Tskelding.

Thank you for your post. I am sorry for the unexpected bills you guys are getting and the confusion it is creating.

Can you please contact us directly via our Live Chat channel:https://www.idmobile.co.uk/live-chat so that our team can access your accounts and assist you accordingly with your billing concerns.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.