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Question

extra charges on my bill

  • May 16, 2026
  • 1 reply
  • 10 views
C
Community Member

Hi, I changed plans and there are charges I didn't expect to be on there, what is the £20.83 just listed as UK, surly that shouldn't be on there!

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 16, 2026

    Hi ​@ChrisBillKell,

     

    I am so sorry to hear of your billing issues. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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