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Kevin Knox
Active Contributor
Active Contributor
September 26, 2026
Question

extra payment for £4-50 for a message

My payments should be £15 per month but £19-50 is being taken can you tell me why

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2026

    Hi ​@Kevin Knox,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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