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Question

Failed 9 pound deposit charge. Received a text they would retry in a few hours

  • July 9, 2026
  • 1 reply
  • 2 views
M
Community Member

Hi, I received this text:

Hello, your payment or 1p verification has been declined. Please make funds available to complete your order. We will re-try again in the next few hours. Thanks

This was yesterday at 5pm. They have not tried again though. What shall I do? Money is in the bank waiting for ID to retry the charge.

    1 reply

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Owethu M
    • iD Mobile Employee
    • July 10, 2026

    Hi ​@Mattcinco, 

     

    Thank you for reaching out.

     

    We're sorry to hear you've experienced an issue with your payment.

     

    If sufficient funds are now available in your account, the payment may be retried automatically. However, if this hasn't happened yet, you don't need to wait—you can also make the payment manually through the iD Mobile app.

     

    If you're unable to make the payment through the app, or the issue persists, please contact us via Live Chat or send us a direct message through one of our social media platforms, and we'll be happy to investigate further.

     

    Owethu

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