Solved
Failed paymentattempt
title : Failed Payment Attempt
If my bill direct debit payment declines will it automatically attempt to take the money again the following day ?
Hi
Thank you for getting in touch with us.
Please note that if you wait for the Direct Debit to be retried automatically, this can take between 3 to 14 working days. However, waiting for the second attempt may result in a service interruption or a missed payment marker being recorded on your credit file.
To avoid any potential issues, I would recommend making a manual payment using the following steps on your iD Mobile App:
Open and log in to the iD Mobile App.
Tap on My Billing or Bills.
Select Make a payment.
Thank you,
Zandile M
The iD Mobile Team
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