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Community Member
August 10, 2026
Question

Failed paymentattempt

  • August 10, 2026
  • 1 reply
  • 6 views

title : Failed Payment Attempt
If my bill direct debit payment declines will it automatically attempt to take the money again the following day ?

    1 reply

    iD Mobile Employee
    August 11, 2026

    Hi ​@MILL444 

     

    Thank you for getting in touch with us.

    Please note that if you wait for the Direct Debit to be retried automatically, this can take between 3 to 14 working days. However, waiting for the second attempt may result in a service interruption or a missed payment marker being recorded on your credit file.

    To avoid any potential issues, I would recommend making a manual payment using the following steps on your iD Mobile App: 

     

    Open and log in to the iD Mobile App.

    Tap on My Billing or Bills.

    Select Make a payment.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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