Skip to main content
Community Member
MILL444
Community Member
August 10, 2026
Solved

Failed paymentattempt

  • August 10, 2026
  • 1 reply
  • 16 views

title : Failed Payment Attempt
If my bill direct debit payment declines will it automatically attempt to take the money again the following day ?

    Best answer by Zandile M

    Hi ​@MILL444 

     

    Thank you for getting in touch with us.

    Please note that if you wait for the Direct Debit to be retried automatically, this can take between 3 to 14 working days. However, waiting for the second attempt may result in a service interruption or a missed payment marker being recorded on your credit file.

    To avoid any potential issues, I would recommend making a manual payment using the following steps on your iD Mobile App: 

     

    Open and log in to the iD Mobile App.

    Tap on My Billing or Bills.

    Select Make a payment.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    1 reply

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    August 11, 2026

    Hi ​@MILL444 

     

    Thank you for getting in touch with us.

    Please note that if you wait for the Direct Debit to be retried automatically, this can take between 3 to 14 working days. However, waiting for the second attempt may result in a service interruption or a missed payment marker being recorded on your credit file.

    To avoid any potential issues, I would recommend making a manual payment using the following steps on your iD Mobile App: 

     

    Open and log in to the iD Mobile App.

    Tap on My Billing or Bills.

    Select Make a payment.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement