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Community Member
mrock
Community Member
December 4, 2025
Question

final bill and refund not receives

hi. after deciding to leave , I received with a final bill negative and been told in the email if that's the case that it is a refund. I haven't received this amount yet since the date of the email on 14 Nov

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    December 4, 2025

    Hi ​@mrock,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma 

    The iD Mobile Social Media Team

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