Skip to main content
Solved

Final bill charge even though no usage

L
New
 Contributor
  • lypt
  • New
 Contributor
  • 2 replies

I returned my new phone before even opening the package or inserting the sim card so there was no usage but I am still being charged a final bill of £5.26

Why?

Best answer by andewhite

An iD SIM is activated upon dispatch, meaning you’ve been connected to the iD network, ​@lypt. 

Whether or not you use the iD SIM, you’ll be charged for the number days your iD SIM is connected to the iD network. 

View original

    3 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • March 16, 2025

    An iD SIM is activated upon dispatch, meaning you’ve been connected to the iD network, ​@lypt. 

    Whether or not you use the iD SIM, you’ll be charged for the number days your iD SIM is connected to the iD network. 

    Forum member (non-iD).
    MZone
    1 person likes this
    • MZone
      MZone
    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+21
    • MZone
    • Platinum 
Contributor
    • 921 replies
    • March 16, 2025

    As ​@andewhite states above. It’s pro rata billing charge for the days between activation and cancellation (line rental). 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • March 17, 2025

    Hey there ​@lypt, we hope the kind and correct advice from both ​@andewhite & ​@MZone has been able to help.

     

    You’d be charged for the line-rental from the moment it opened-close, whether used or not.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions