Final bill charge even though no usage

Forum|Forum|1 year ago
March 16, 2025
5 replies
138 views

I returned my new phone before even opening the package or inserting the sim card so there was no usage but I am still being charged a final bill of £5.26

Why?

Best answer by andewhite

An iD SIM is activated upon dispatch, meaning you’ve been connected to the iD network, @lypt.

Whether or not you use the iD SIM, you’ll be charged for the number days your iD SIM is connected to the iD network.

andewhiteAnswer

Platinum  Contributor

An iD SIM is activated upon dispatch, meaning you’ve been connected to the iD network, @lypt.

Whether or not you use the iD SIM, you’ll be charged for the number days your iD SIM is connected to the iD network.

Forum member (non-iD).

MZone

Platinum  Contributor

As @andewhite states above. It’s pro rata billing charge for the days between activation and cancellation (line rental).

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @lypt, we hope the kind and correct advice from both @andewhite & @MZone has been able to help.

You’d be charged for the line-rental from the moment it opened-close, whether used or not.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

Emkay

New Contributor

Hi.

I understand the above about charging from dispatch...however ordered the contract on 26th Nov. Cancelled via currys/carphone on 30th Nov, 1 day before number was due to switch over. The sim card hadn't been sent with the handset which was received on 29th Nov. 2nd Dec and still haven't received it so it is ludicrous that I am being charged. Doesn't matter if it's only a few quid!

Please advise.

Thanks

Manny