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Final bill charge even though no usage

  • March 16, 2025
  • 5 replies
  • 77 views
L
New Contributor

I returned my new phone before even opening the package or inserting the sim card so there was no usage but I am still being charged a final bill of £5.26

Why?

Best answer by andewhite

An iD SIM is activated upon dispatch, meaning you’ve been connected to the iD network, ​@lypt. 

Whether or not you use the iD SIM, you’ll be charged for the number days your iD SIM is connected to the iD network. 

    5 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • March 16, 2025

    An iD SIM is activated upon dispatch, meaning you’ve been connected to the iD network, ​@lypt. 

    Whether or not you use the iD SIM, you’ll be charged for the number days your iD SIM is connected to the iD network. 

    Forum member (non-iD).
      MZone
      Platinum 
Contributor
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      • MZone
      • Platinum 
Contributor
      • March 16, 2025

      As ​@andewhite states above. It’s pro rata billing charge for the days between activation and cancellation (line rental). 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • March 17, 2025

      Hey there ​@lypt, we hope the kind and correct advice from both ​@andewhite & ​@MZone has been able to help.

       

      You’d be charged for the line-rental from the moment it opened-close, whether used or not.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      E
      New Contributor
      • Emkay
      • New Contributor
      • December 2, 2025

      Hi.

      I understand the above about charging from dispatch...however ordered the contract on 26th Nov.  Cancelled via currys/carphone on 30th Nov, 1 day before number was due to switch over.  The sim card hadn't been sent with the handset which was received on 29th Nov.  2nd Dec and still haven't received it so it is ludicrous that I am being charged.  Doesn't matter if it's only a few quid!

       

      Please advise.

       

      Thanks

      Manny

      Gemma M
      iD Mobile Employee
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      • Gemma M
      • iD Mobile Employee
      • December 2, 2025

      Hi ​@Emkay,

       

      I've just sent you a private message to help get this sorted.

       

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

       

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

       

      I'll speak to you there.

       

      Thanks.

       

      Gemma 

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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