Financial Problems

Forum|Forum|11 months ago
October 8, 2025
1 reply
41 views

Hi.

I've currently experiencing some financial problems. I don't use this sim anymore or need it, I still have the balance of the phone to pay off. I want to discuss my options for payment arrangements but feel like I'm hitting a brick wall.

I'm in a bit of a vulnerable state at the moment so don't feel I could discuss over the phone. I've been on live chat but they don't seem to understand what I'm wanting. I just want someone to help and discuss my options.

Is there an email address I can contact at all?

Zubeida H

iD Mobile Employee

Hi there, thank you for contacting idmobile in regard to this issue. We do apologize to hear that you are going through a situation and are happy to assist you. If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Thank you,

Zubeida.

-Idmobile Social Media Team.

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