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Question

FRAUD - someone at iD mobile set up a new contract for a stranger and HAD ME PAY FOR IT

  • June 20, 2026
  • 1 reply
  • 8 views
T
Community Member

For the first time in my life, I had to call the police. 

I've got a letter from iD Mobile I have outstanding balance so I wanted to fix it, confused because I never missed a payment before. 

Turns out it's not for my number. 

iD Mobile let that stranger set up a Direct Debit in my name! And its been charging me money for over a year until that random person cancelled the direct debit and now I'M BEING CHASED TO PAY FOR THEM.

Nothing like this has ever happened to me and I'm absolutely bewildered. I can't do anything until the fraud team looks into it but the fact this happened in the first place is DISGUSTING.

I want this fixed but in the meantime NOONE SHOULD TRUST ID MOBILE WITH THEIR DETAILS. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 22, 2026

    Hi ​@Theystolemymoney,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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