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Community Member
Snake2236
Community Member
October 18, 2026
Question

glitch

Iam looking to finally upgrade my phone but its saying I have a outstanding balance yet my bill isn't due until the 28th of October 🤨🤨 can you resolve this glitch as its starting to annoy me 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
October 19, 2026

Hi ​@Snake2236 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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