Guernsey

3 replies
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Why is it that I am being charged for calling Guernsey when it is listed as included in roaming charges, and how can i get these charges refunded

Gemma M

iD Mobile Employee

Hi @Tim64,

Thanks for getting in touch.

When you're in Guernsey, calls and texts to UK numbers can be included in your allowances, depending on your plan and roaming entitlements.

However, if you called a local Guernsey number, this would be classed as an international call rather than a UK call. International calls are not included in your standard allowances and are therefore chargeable.

As the charges were applied for usage outside of your included allowances, we wouldn't be able to refund them.

Regards,

Gemma M
The iD Mobile Social Media Team

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T

Tim64Author

New Contributor

Which makes no sense and why I am leaving ID Mobile

Gemma M

iD Mobile Employee

Hi @Tim64,

I'm so sorry to hear that.

We understand your frustration. In this case, the charges would have been applied because calls to non-UK numbers are classed as international calls, even when you're roaming in an inclusive destination. Inclusive roaming covers using your allowances in the destination, but it doesn't include calls to local or non-UK numbers.

We're sorry that this has left you feeling disappointed, and we appreciate you taking the time to share your feedback with us.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.