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Active Contributor
markhalifax
Active Contributor
November 4, 2025
Solved

handset contract

so my handset contract is finished why is my payment remaining the same when i have paid off my handset?

    WelshPaul
    WelshPaulAnswer
    Platinum 
Contributor
    November 4, 2025

    Because you agreed to pay said monthly price until:

    1. You cancel
    2. You port out
    3. You upgrade
    4. You switch to a SIM only plan

    Don’t want to continue paying what you’re currently paying? Pick an option! 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    3 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    November 4, 2025

    Because you agreed to pay said monthly price until:

    1. You cancel
    2. You port out
    3. You upgrade
    4. You switch to a SIM only plan

    Don’t want to continue paying what you’re currently paying? Pick an option! 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    markhalifaxAuthor
    Active Contributor
    November 4, 2025

    cancel then, there are much better sim only deals out there

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    November 4, 2025

    cancel then, there are much better sim only deals out there

    Then do that. 
     

    17. Notices

    17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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