Have a direct debit for an iD mobile but can't see it on my app

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I have a direct debit set up for iD mobile. Thw problem is I have ko idea which number it is connected to as I can't see it in my app. I have cancelled the direct debit but I do t know how to have that plan cancelled as I have no information.

Gemma M

iD Mobile Employee

Hi @Asmahusain,

We're sorry to hear you're having trouble identifying which account your Direct Debit is linked to.

As this involves your account details, we'd recommend getting in touch with our Live Chat team. They'll be able to locate the account using your personal information, confirm which mobile number the Direct Debit relates to, and discuss the options for cancelling the plan if required.

Regards,

Gemma M

The iD Mobile Social Media Team

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