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Community Member
HarrietLepp17
Community Member
Oct 29, 2026 9:53 AM UTC
Question

hello, i changed my bill date but it still came out but was returned on the day and ive got an text to say they couldnt take payment

hello, i changed my bill date but it still came out but was returned on the day and ive got an text to say they couldnt take payment 

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 30, 2026 6:18 PM UTC

    Hi ​@HarrietLepp17.

     

    Thank you for your post, and I’m sorry about the confusion with your payment.

     

    Your Direct Debit has probably been deactivated after the first attempt was returned. To make your payment, I’d suggest calling our automated payment line on 0333 003 0001.

     

    If you’d like us to review your account, you can contact us via live chat: https://www.idmobile.co.uk/live-chat.

     

    For your security, please don’t share personal or account details in this thread.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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