Hi ​@Mikaaa25 

Unfortunately, we are unable to block specific numbers on our system. If these calls or messages are occurring regularly, for example after 5:00 PM each day, it may be related to a service or subscription that you have previously signed up for. I would suggest to check the text and see if you can unsubscribe to it.

As an alternative, you can set your bill cap to £0 through the iD Mobile app. This will help prevent any further out-of-plan charges from being incurred

You can set your Bill Cap to £0 in the iD Mobile app by following these steps:

Open the iD Mobile app and sign in.
Tap "Plan" at the bottom of the screen.
Select "Manage Bill Cap".
Use the slider or select £0 as your Bill Cap amount.
Confirm and save your changes.

A Bill Cap of £0 helps prevent any out-of-bundle charges, such as:

Calls or texts not included in your plan
Roaming charges (where applicable)
Premium rate calls and texts

-Michael Z

I’ve experienced the same when I upgraded. I always knew that the next bill after upgrade is usually more so I didn’t think anything of it. Then my next bill was still high and I looked at my bill and I’ve been charged I’ve £30 each bill for this premium rate number. Did a live chat and best I got was £19 as a good will gesture. I e blocked all premium numbers now and set a bill cap. Still do t k ow what subscription was for and nothing on google either 

Hi ​@Hilary0808 

Thank you for sharing your experience, and we're sorry to hear about the unexpected charges on your account.

We understand how frustrating it is to see charges for a premium rate service that you don't recognise. It's good to hear that you've now blocked premium rate services and set a bill cap to help prevent similar charges in the future.

If you still have concerns about the charges or would like us to review them again, please let us know. We'll be happy to investigate the premium rate charges in more detail and explain what we find.

Thank you,

Zandile m

The iD Mobile Team 

What a suprise since i upgraded my contract same thing happening

Hi ​@Harry1964.

Thank you for letting us know, and I'm sorry to hear this has happened again since your upgrade.

As this will need us to look into your account directly, could you please contact us so our team can check exactly what you're being charged for?

You can reach us on:Live chat: https://www.idmobile.co.uk/live-chat.

We'll be able to go through the charges with you and get to the bottom of what's changed since the upgrade.

Thanks,

Marquerita

The iD Mobile Team