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Community Member
June 5, 2026
Question

Hello. I changed my contract a few months ago. I noticed that my charges were significantly higher. I checked and it turned out that it was from a strange, unfamiliar number (78484 - premium!!!) every day after 5:00 PM.

  • June 5, 2026
  • 3 replies
  • 48 views

Hello. I changed my contract a few months ago. I noticed that my charges were significantly higher. I checked and it turned out that it was from a strange, unfamiliar number (78484 - premium!!!) every day after 5:00 PM.

Please block this.

 

    3 replies

    iD Mobile Employee
    June 6, 2026

    Hi ​@Mikaaa25 

     

    Unfortunately, we are unable to block specific numbers on our system. If these calls or messages are occurring regularly, for example after 5:00 PM each day, it may be related to a service or subscription that you have previously signed up for. I would suggest to check the text and see if you can unsubscribe to it.

    As an alternative, you can set your bill cap to £0 through the iD Mobile app. This will help prevent any further out-of-plan charges from being incurred

     

    You can set your Bill Cap to £0 in the iD Mobile app by following these steps:

    Open the iD Mobile app and sign in.
    Tap "Plan" at the bottom of the screen.
    Select "Manage Bill Cap".
    Use the slider or select £0 as your Bill Cap amount.
    Confirm and save your changes.

    A Bill Cap of £0 helps prevent any out-of-bundle charges, such as:

    Calls or texts not included in your plan
    Roaming charges (where applicable)
    Premium rate calls and texts

     

    -Michael Z

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    New Contributor
    July 4, 2026

    I’ve experienced the same when I upgraded. I always knew that the next bill after upgrade is usually more so I didn’t think anything of it. Then my next bill was still high and I looked at my bill and I’ve been charged I’ve £30 each bill for this premium rate number. Did a live chat and best I got was £19 as a good will gesture. I e blocked all premium numbers now and set a bill cap. Still do t k ow what subscription was for and nothing on google either 

    iD Mobile Employee
    July 4, 2026

    Hi ​@Hilary0808 

    Thank you for sharing your experience, and we're sorry to hear about the unexpected charges on your account.

    We understand how frustrating it is to see charges for a premium rate service that you don't recognise. It's good to hear that you've now blocked premium rate services and set a bill cap to help prevent similar charges in the future.

    If you still have concerns about the charges or would like us to review them again, please let us know. We'll be happy to investigate the premium rate charges in more detail and explain what we find.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.