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Community Member
February 21, 2026
Question

Hello, my name is Andreea Denisa Stan and on Sunday, February 15th at 6:42 PM I paid the subscription in the application and now you are telling me that I did not pay. 

  • February 21, 2026
  • 2 replies
  • 15 views

Hello, my name is Andreea Denisa Stan and on Sunday, February 15th at 6:42 PM I paid the subscription in the application and now you are telling me that I did not pay. 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    February 21, 2026

    If you post in future keep the heading SHORT; don’t post the whole query.

    You need to progress your issue via the CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 21, 2026

    Hi ​@Andreea Denisa Stan,

     

     I am so sorry to hear of the issues that you are having with your services, if the issue is ongoing, please could you try the below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the SIM and verify your number.

     

    Regards,


    Gemma
    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.