Hello, my name is Andreea Denisa Stan and on Sunday, February 15th at 6:42 PM I paid the subscription in the application and now you are telling me that I did not pay.

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Geluk

Silver Contributor

If you post in future keep the heading SHORT; don’t post the whole query.

You need to progress your issue via the CHAT PAGE.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Andreea Denisa Stan,

I am so sorry to hear of the issues that you are having with your services, if the issue is ongoing, please could you try the below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number.

Regards,

Gemma
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hello, my name is Andreea Denisa Stan and on Sunday, February 15th at 6:42 PM I paid the subscription in the application and now you are telling me that I did not pay.

2 replies

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