New Contributor

Question

Help!!!

4 replies
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I have gone over my £75 limit. I have made a payment yesterday of £100 via the app. I’m still unable to use my phone. I am currently in China and need to be able to receive calls and use text. I cant rely on everyone using WhatsApp. How long is it going to take to be able to use my phone again.

Platinum  Contributor

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @s.king53

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

iD Mobile Employee

Hi @s.king53,

I am so sorry to hear of the issues that you are facing with your roaming services.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Unfortunately even after paying another £50 making £150 now. My phone is still not working. Please can sort this out for me?

iD Mobile Employee

Hi @s.king53.

I am sorry to hear that it has still not resolved the issue.

Please reach out to our LiveChat team directly via https://www.idmobile.co.uk/live-chat to get this resolved.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.