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New Contributor
March 31, 2026
Question

Help!!!

  • March 31, 2026
  • 4 replies
  • 32 views

I have gone over my £75 limit. I have made a payment yesterday of £100 via the app. I’m still unable to use my phone. I am currently in China and need to be able to receive calls and use text. I cant rely on everyone using WhatsApp. How long is it going to take to be able to use my phone again.

    4 replies

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    March 31, 2026

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@s.king53     

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    March 31, 2026

    Hi ​@s.king53,

     

    I am so sorry to hear of the issues that you are facing with your roaming services.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    s.king53Author
    New Contributor
    March 31, 2026

    Unfortunately even after paying another £50 making £150 now. My phone is still not working. Please can sort this out for me? 

    iD Mobile Employee
    April 1, 2026

    Hi ​@s.king53.

     

    I am sorry to hear that it has still not resolved the issue.

     

    Please reach out to our LiveChat team directly via https://www.idmobile.co.uk/live-chat to get this resolved.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.